Pit Stop Automotive

Pit Stop got my ailing car in for service in the morning and had it ready to go by late afternoon. I was extremely impressed by the customer service - this shop is one of the few I have encountered where they manage to avoid being condescending and instead use the opportunity to educated the consumer. The problem with my car had been misdiagnosed at another shop, so I really was confused. The owner took the time to show me the damaged part and how it worked in relation to my car as a whole. Furthermore, the owner offered to do a cost-saving fix, which he felt confident would get my car moving again. He said if it didn't work, he would apply the cost toward the more expensive fix. I felt this was incredibly fair. It has been two weeks since I got the repair and I have had no further problems - my car is running better than ever. From my experience, I can say that Pit Stop does solid repairs, while ensuring that their customers feel valued.

This is the second time i have dealt with them and both times i was towed within the 1st hour i called and the work was done the same day or early the next day. They are exceptionally understanding and genuinely care about the work. The price was more than fair for the amount of time and parts that were needed. I will always recommend them and send my vehicles to pit stop. This is a great service.

I really appreciated the staff taking the time to work with me (I am in NH) and my daughter (down in LA). After the accident, I didn't know where to take the car for repairs. Not being down there made it even harder. Pit Stop took care of everything and went beyond expectations to make the repairs as affordable as possible.

Why only one star rating?

1. They would not give me a ball park on what my repairs would be until they took my truck apart. At the point of my truck being taken apart if I had chosen to go somewhere else they would have charged me for several hours of labor and a "diagnostic fee" as well. I was "stuck". They are a bit pricey (more power to them) but if I had gotten an estimate I would have taken it somewhere else.

2. My truck took a week longer to repair than they originally estimated (the first time). The only updates I received on the job were when I called to check. Even with the delays I received no calls.

3. My truck BROKE DOWN ON THE HIGHWAY 3 (THREE) DAYS AFTER GETTING IT BACK AND SPENDING $1300.00. I reluctantly paid to have it towed back to the shop thinking that it was something that may have gone wrong with the work just done that would be covered by warranty. Of course they said it wasn't. This was UNBELIEVABLY COINCIDENTAL.

NOTE: It was leaking radiator fluid when I had it towed back. They never addressed why it was leaking and blew off the fact that they had just done work near the radiator, actually replacing several hoses. No apology, no explanation. (It never leaked before I brought it in) (I was actually charged for radiator fluid on both of my bills. Why would they charge me for something that was leaking after work they just did? I have no idea)

4. The new repair costs were another $722.00. I could have gotten over that except it took two and a half weeks to fix. I could have even gotten over that. I wouldn't receive calls for days at a time, until I picked up the phone to keep checking and getting excuses that "they were busy" and they had "big jobs" to work on.

5. On the 16th day of my truck being in the shop (for the second time) without receiving any courtesy calls as to what is going on I decided to tell them I would tow my truck out of their shop and have it serviced somewhere else.

to which SHAWN BERGER said "f

I brought my vehicle to Pitstop Automotive because the air conditioning wasn't working. Shawn gave me a $1000 estimate for the repair. I paid Shawn the $80 diognostic fee and took the vehicle home. It took me 5 minutes of research on the internet, a paperclip, and wrench to fix my vehicle. I will not be going back to Pitstop Automotive.

Pit Stop Automotive has redeemed my faith in mechanics!

I went to Pit Stop Auto after getting a suspiciously high and inaccurate estimate at another auto repair shop. It turned out to only be my brakes, which were fixed on my car in one afternoon at a reasonable price. These guys fix the problems that other mechanics can't. Period. Fast and curtious service

Pit Stop is capable of repairing just about any automobile that you may have in your driveway or garage. The professionalism of this shop and honesty of the owner and workers is amazing. We felt that the price was completely reasonable and in fact would gladly take our automobiles here for all of our repair needs.

If you are looking for a great place to have your used auto repaired or serviced give Pit Stop a call. They will not let you down and you will be pleasantly surprised when the repairs are completed.

Three hundred and eighty dollars for a dead battery. 148.94 for parts, 199.85 for labor, need I say more?

I had work done on my door once, and when an issue arose in the same door, it was taken care of very quickly. They have great deals on their website and are definitely willing to go the extra mile. I'd definitely suggest this repair shop to friends and will be using them again.

They give lots of attention to detail, that is a plus. Unfortunately they do are a bit informal with the paperwork so just make sure you get an invoice before you commit.

Link to This Review      Post on Facebook   Share on Twitter

Brought my car in for a repair, was done in the time that was guaranteed, paint job looks nice

Wish I could have been given invoice from the start so as to avoid some confusion about repair costs